In order to claim warranty coverage, dated proof of purchase for the LabelWriter SE450 printer is required. Contact Dymo-CoStar’s technical support department at (203) 661-9700 between 9am and 5pm Eastern time. A technical support specialist will ask you to describe the problem and provide the product’s serial number. Upon confirmation of the defect, the service representative will issue you a RA# (Return Authorization number). This number must be clearly written on the side of the shipping container. We will not accept any return without an RA# marked on the outside of the box. The product must be sent to us freight prepaid. Send the product to Dymo-CoStar’s repair center at the following address.
Dymo-CoStar Service Center
RA#XXX-XXXX (place your RA# here)
84 Commerce Road
Stamford, CT 06902
We will repair the defects covered under warranty at no charge in approximately three working days. The original warranty on the printer stays in place – it does not restart from the repair date. Print heads replaced out of warranty come with a new 90-day warranty. Repairs not covered under warranty are billable and will only be made as authorized by you. The repaired unit will be returned to you with freight paid by Dymo-CoStar Corporation.